Library FAQ

Library FAQ’s
1. What is your address? What is your phone number?

17 Constitution Way
Rochester, Massachusetts 02770
Phone: 508-763-8600
Fax: 508-763-9593

2. How can I email you?

3. You have a web page?
Web page:

4. What are your hours?
Mondays 1-8
Tuesdays 10 – 6
Wednesdays 10 – 6
Thursdays 1-8
Fridays 10-5
Saturdays 10-2
Closed Sundays and holidays.

5. How do I get there?

Directions: MAP

Take exit 2 (to Carver & Rochester). Take Rt. 58 south off of the exit. At the junction of Rt. 28 & 58 there will be a set of lights. Go straight through onto County Road. Take County Road to the first stop sign. There will be a small variety store (Adrian’s) on your right. Take a right onto Mary’s Pond Road. Go approx. 2-3 miles until you reach a stop sign at the junction of Mary’s Pond Road and Rt. 105. In front of you will be the Town Common (Town Hall, Congregational Church & Library.) On your right is the Plumb Corner Mall, a small group of shops. Go straight on Rte 105/New Bedford Rd. Immediately, Rte 105 bears right; stay straight on New Bedford Road. The library’s driveway is the second right. If you see the Post Office, you’ve gone too far.


Take exit 19/North Rochester to North Street in Mattapoisett. Stay on North Street until it ends in Rochester at New Bedford Road. Turn right onto New Bedford Road. Stay on New Bedford Road for about 1 mile. The Library is the second driveway after the Post Office, on the left.


Go north on North Street at the seahorse traffic lights in Mattapoisett, and proceed as above.

6. What is my PIN number?
Your PIN number is the last four digits of your phone number when you registered for your card. If your phone number has changed, you can ask us to update your PIN. Your PIN number does not automatically change when you change your phone number. If you cannot remember your PIN, call us. You can change your PIN from Your Account on the SAILS eCatalog.

7. How do I renew my books?
Go to r the Plumb Library site and click on the Enterprise link on the top left of the page. Log in with your library card number (the User ID), and your PIN number (see question 6). You will see your Account Summary. Click on Checkouts, and you will see a list of your current checkouts. Click on the titles you’d like to renew and click on the Renew Selected Items button at the bottom of your list. Another screen will show with the list of titles you are renewing. Click OK. Please note: your titles will not renew for the following reasons: your title(s) are overdue; you are blocked because you have over 6 titles overdue; the title you are renewing is on hold for someone; or your title has been renewed twice before. Call the library at 508-763-8600 for more assistance.  You may also use Bookmyne on your device (see question #15).

8. Why am I blocked?
Your card can be blocked when you owe more than $10 in fines; you have over six books overdue; your book is so overdue that the computer thinks you lost it; or you have a lost book on your record.

9. How do I place a title on hold?
Go  to Plumb Library website. Have your library card in hand. Click on the Enterprise link.
At the top of the page, put in the numbers under your barcode with no spaces. Your PIN is the last four digits of the phone number you gave us when you registered. If you have changed your phone number, the PIN will still be the last four numbers of your old phone number. We can update your PIN if you wish, or you can do it from Your Account on Enterprise.
The first page will be Your Account. Click on New Search in the task bar above your Account Summary.
Type your search terms in the box and click on the appropriate buttons.
Find the item you’re looking for, but be sure it’s the format you want. Click on the title. You’ll see the list of owning libraries, with your home library listed first. On the left is a blue Place Hold button. Click on it.
The Place Hold page will come up. You can change your pickup library from here by clicking on the triangle next to the library listed, which will be your home library. Click the Place Hold button.
The next page lists the Results of Holds Placed. Check to see that the information is correct. Click the blue OK at the bottom. Your hold is not complete unless you do this last step!
That’s it!
If the title is on our shelves, we won’t know that you’ve placed your hold until we run our hold reports, which we do immediately after we open each day, and at 1:00 and 6:00 on Mondays and Wednesdays. If you need the book sooner, call us and we’ll take it off the shelf and put it aside for you.
You have 10 days to pick up your hold. We will call, unless you’ve stated that you prefer getting either emails or text messages.  Two days before the hold is due to expire, you will get  an email address.   After 10 days, we cancel the holds and return them to the owning library, or send them on to the next person. You can replace the holds if you want.  Please call us or email if you’d like us to keep your book a day or two longer.
Books take 2-3 days to come in, unless there is a waiting list. In the case of a waiting list, your home library copies will fill the home library cards first. If you check your place in the holds queue and see that you are #148, you may be #2 in the Rochester holds queue. Ask us to check.
If you get another copy before your hold comes in, let us know to take you off the list. This will make the book available for the next person.

10. I’m going on vacation and I don’t want my hold to come in while I’m gone.
We can suspend your holds. Call us or drop by. Let us know the dates you are leaving and returning, and we will suspend your holds. You can do this yourself when you first place your hold, or by going to My Account, clicking on Account Summary, then Holds, then going to the Holds page in your account. From here, you can cancel holds, or “freeze” them (suspend them) while you’re away. You will not lose your place in line, and your holds won’t come in while you’re away.

11. What is the Virtual Catalog?
Virtual Catalog is where you go when the item you’re looking for is not owned by any SAILS libraries. It searches such systems as the UMass system, CLAMS (the Cape Cod and Islands library system), Old Colony, NOBLE, and other Massachusetts library systems. You can only request books from Virtual Catalog that are NOT owned by any SAILS libraries. The only exceptions are if the SAILS copies are all non-holdable. You can do the request yourself, or ask us for help. Virtual Catalog books often are loaned out for more than two weeks, but there are no renewals. You can request books, DVDs, or CDs.

12. What is Inter-Library Loan?
ILL searches libraries outside of the state of Massachusetts. All requests are done through your local library, and all titles must not be in either the SAILS system, or available through Virtual Catalog. Ask at the desk for any ILL requests. As in VC loans, ILL books go out for more than two weeks, and are not renewable.

13. How do I find ebooks?
SAILS contracts with Overdrive to offer free ebooks, audio books, and music to library patrons. Click HERE hereto access Overdrive for the first time. Books are loaned out for either one or two weeks, and are not renewable.

14. Why are there so few ebook titles to chose from?
All five of the  major publishers will sell titles for libraries to loan. However, not all publishers will allow us to purchase new titles or best-sellers.  SAILS purchased the rights to download the titles available to us through Overdrive. You can place holds on titles that you are interested in, and you will receive an email when that titles becomes available for you. You can also access free ebooks by clicking on the “Always Available” link in Overdrive, or by checking out Project Gutenberg, which lists thousands of free, classic books.

15. I prefer using my portable device (iPod, iPhone, iPad, etc.)
You can download the Bookmyne app from your App Store. It’s a free app that will allow you to check Your Account, renew books, and check your holds all from your device. Ask us about it.